Returns Policy

The Kaufmann Online returns policy is based on the rights of a consumer to return goods as envisaged in the Consumer Protection Act, 68 of 2008, and the Electronic Communications and Transactions Act, 25 of 2002. Goods purchased from Kaufmann Online may be returned in the following circumstances:

1. Direct Marketing

If goods are purchased as a result of direct marketing the client may, for a period of 5 (five) days after the conclusion of the contract or receipt of the goods, elect to cancel the contract and return the goods without incurring any penalty.
The client must inform Kaufmann Online in writing (electronically or otherwise) of its decision to cancel the contract and return the goods.
Goods returned to Kaufmann Online in terms of this paragraph (Direct Marketing) shall be at the client’s risk and cost.
Direct marketing occurs in circumstances where Kaufmann Online approaches a client, whether directly through its personnel or representatives or by mail or electronic communication, for the direct or indirect purpose of promoting or offering to supply, in the ordinary course of business, any goods or services to the client.
The return of goods as a result of direct marketing does not apply with respect to any goods if:

for reasons of public health or otherwise, a public regulation prohibits the return of those goods to Kaufmann Online, once they have been supplied to, or at the direction of, a consumer; or
after having been supplied to, or in the direction of, the client, the goods have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.

If the client chooses to return the goods on the basis set out herein, the client is entitled to a refund of the purchase price of the goods subject thereto that the goods are in the original unopened packaging. If the goods are not returned in the original unopened packaging, then Kaufmann Online is entitled to charge an amount in respect of the returned goods on the basis set out under paragraph 6 (Charges), below.

2. Goods not seen before purchase

If the client purchases goods which goods the client did not have the opportunity to examine before the goods were delivered to the client, the client may on delivery of such goods reject, without penalty or cost, the goods if:

The goods are found not to be of a type and quality reasonably contemplated in the purchase contract.
If the client agreed to purchase goods solely on the basis of a description or sample, or both, as provided by Kaufmann Online, and the goods delivered to the client do not in all material respects and characteristics correspond to that which the client, as an ordinary alert consumer, would have been entitled to expect based on the description or on a reasonable examination of the sample, as the case may be.
In the case of a special-order contract, do not reasonably conform to the material specifications of the special order.

The return of goods not seen before purchase does not apply with respect to any goods if:

for reasons of public health or otherwise, a public regulation prohibits the return of those goods to Kaufmann Online, once they have been supplied to, or at the direction of, a consumer; or
after having been supplied to, or at the direction of, the client, the goods have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.

Goods returned in terms of this paragraph (Goods not seen before purchase) shall be for the cost and risk of Kaufmann Online. The goods must be returned to Kaufmann Online within 10 (ten) business days after delivery of the goods.
If the client chooses to return the goods on the basis set out in this paragraph, the client is entitled to a refund of the purchase price of the goods subject thereto are in its original unopened packaging. If the goods are not returned in the original unopened packaging, then Kaufmann Online is entitled to charge an amount in respect of the returned goods on the basis set out under paragraph 6 (Charges), below.

3. Goods do not meet particular standards

If the client has informed Kaufmann Online that the goods are intended for a particular purpose and within 10 (ten) business days after delivery of the goods to the client, it is found that the goods are not suitable for that particular purpose.
Goods returned in terms of this paragraph (Goods do not meet specific standards) shall be for the cost and risk of Kaufmann Online and must be returned to Kaufmann Online within 10 (ten) business days after delivery of the goods.
The return of goods that do not meet a particular standard does not apply with respect to any goods if:

for reasons of public health or otherwise, a public regulation prohibits the return of those goods to Kaufmann Online, once they have been supplied to, or at the direction of, a consumer; or
after having been supplied to, or at the direction of, the client, the goods have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded If the client choose to return the goods on the basis set out in this paragraph, the client is entitled to a refund of the purchase price of the goods subject thereto that the goods are in the original unopened packaging. If the goods are not returned in the original unopened packaging, then Kaufmann Online is entitled to charge an amount in respect of the returned goods on the basis set out under paragraph 6 (Charges), below.

If the Goods are returned as contemplated in this paragraph the client is entitled to a refund of the price paid for the goods if the goods are returned in the original unopened packaging. If the goods are not returned in the original unopened packaging, then Kaufmann Online is entitled to charge an amount in respect of the returned goods on the basis set out under paragraph 6 (Charges), below.

4. Mixture of goods

If Kaufmann Online delivers a mixture of goods it has agreed to supply to the client and such goods are mixed with goods of a different description not contemplated in the agreement between the parties in respect of the goods, then the client may:

accept for delivery those goods which are in accordance with the agreement (in respect of the goods) and reject delivery of the goods which were not agreed to by the parties; or
reject all the delivered goods.

Goods returned in terms of this paragraph (Mixture of Goods) shall be for the cost and risk of Kaufmann Online and must be returned to Kaufmann Online within 10 (ten) business days after delivery of the goods.
If the Goods are returned as contemplated in this paragraph the client is entitled to a refund of the price paid for the goods returned in the original unopened packaging. If the goods are not returned in the original unopened packaging, then Kaufmann Online is entitled to charge an amount in respect of the returned goods on the basis set out under paragraph 6 (Charges), below.
The return of goods in terms of this paragraph does not apply with respect to any goods if:

for reasons of public health or otherwise, a public regulation prohibits the return of those goods to Kaufmann Online, once they have been supplied to, or at the direction of, a consumer; or
after having been supplied to, or at the direction of, the client, the goods have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.

5. Goods purchased via electronic platform

Where goods are purchased by way of electronic platform, the client may within 7 (seven) days after receipt of the goods cancel such purchase without penalty. In such instance the client shall be liable for the risk and cost of returning the goods.

The client shall also be entitled to a full refund of any payment made in regard to the purchase made.

6. Implied warranty

Where the client has expressly been informed that particular goods are offered in a specific condition and the client has agreed to accept the goods in that condition, or knowingly acted in a manner consistent with accepting the goods in that condition, no warranty in respect of such goods shall apply, except if Kaufmann Online has expressly stipulated such a warranty in writing.

Subject to paragraph 6, the goods sold by Kaufmann Online shall be:

reasonably suitable for the purposes for which they are generally intended.
of good quality, in good working order and free of any defects.
useable and durable for a reasonable period of time, having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply; and
comply with any applicable standards set under the Standards Act, 1993 (Act No. 29 of 1993), or any other public regulation.

If the goods delivered fail to satisfy the requirements and standards set out in paragraph 7 then the client may return the goods to Kaufmann Online at its risk and expense, in which instance Kaufmann Online shall, at the election of the client:

refund the client with the price paid for the goods.
repair the goods; or
replace the goods.

7. Charges

If the goods are returned in their original condition and repackaged in their original packaging, Kaufmann Online may charge the consumer a reasonable amount for—

use of the goods during the time the goods were in the consumer’s possession, unless the goods are ordinarily consumed or depleted by use, and no such consumption or depletion has occurred; or
any consumption or depletion of the goods, unless that consumption or depletion is limited to a reasonable amount necessary to determine whether the goods were acceptable to the consumer; or
in any other case, Kaufmann Online may charge the client a reasonable amount –

If the goods are returned in their original condition and repackaged in their original packaging ; and
for necessary restoration costs to render the goods fit for re-stocking, unless, having regard to the nature of the goods, and the manner in which they were packaged, it was necessary for the consumer to destroy the packaging in order to determine whether the goods -

conformed to the description or sample provided, in the case of goods that had not been examined by the client before delivery; or
if the goods were delivered to satisfy a particular purpose, which purpose was communicated to Kaufmann Online beforehand, and within 10 (ten) days after delivery of the goods to the client it was found unsuitable for that specific purpose.

8. Exclusions

No goods will be accepted for return or refund nor be covered by the above-mentioned warranty if the goods are damaged as a result of any one or more of the following:

negligent or incorrect use of the product.
electric surge.
changes made to the goods.
The product is not being used in accordance with specifications or intended use.
Abuse of the goods.
General wear and tear from use.

Support & Customer Queries

Our customer support department contact details.

Phone: +27 012 657 2222

Email: enquiries@kaufmann-sa.co.za

Address: Agrinet, 111 Sterling Road, Samrand, Gauteng, 0157