Terms & Conditions

Terms of service

Please read these Terms and Conditions carefully and should you have any queries, please email us at enquiries@kaufmann-sa.co.za

1. General

  • By visiting this site (“website”) and/ or purchasing something from us, you agree to be bound by the following terms and conditions (“Conditions”), including any additional terms and conditions and policies referenced herein and/or expressly included with any item offered for sale and/or available by hyperlink. These Conditions apply to all users of the website, including but not limited to users who are browsers, vendors and/or clients.
  • You must carefully read these Conditions before accessing or using the website. By accessing or using any part of the website, you agree to be bound by these Conditions.
  • If you do not agree to all the terms and conditions of this agreement, then you must not access the website or place any order. All items offered for sale are offered subject to the terms and conditions set out herein, as may be amended from time to time.

2. We reserve the right to

  • Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • Change these Conditions from time to time and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you are respectfully requested not to continue to venture further onto the website.
  • We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension, or withdrawal of all or part of the Website due to circumstances beyond our control.

3. Client warranties

  • By utilizing the website, you represent and warrant that:
    • you are a person who have reached the age of majority as legislatively defined in South Africa; and
    • you are not subject to any legal prohibition which restricts or prevents you from utilizing the website and/or placing an order and/or purchasing any items offered on the website.
  • you undertake and warrant that you will furnish all information required to register you as a Kaufmann Online client in respect of the website (if so required by Kaufmann Online), to monitor and update your account and other information, including but not limited to your email address and credit card particulars, to enable Kaufmann Online to complete your transactions and contact you if needed.

4. Product warranties

  • All Kaufmann products are covered by the Kaufmann warranty. Our products are warranted against material, manufacturing, and/or workmanship defects and workmanship.
  • Kaufmann warranty does not cover normal wear and tear, cuts, rips, tears, burns, accidents/crashes, fading of high-viz colors, improper wash/care, modified/altered products, or any use that the products were not intended for.
  • All Kaufmann products have a minimum 1-year (one) Kaufmann warranty from the date of purchase, with a valid invoice.
  • The Kaufmann warranty is extended to the original purchaser only, ensure that you have your purchasing receipt ready.
  • If you purchased a Kaufmann product directly from www.kaufmann-sa.co.za and are within the Republic of South Africa, email enquiries@kaufmann-sa.co.za to initiate a warranty claim.
  • For warranty questions forwarded to Kaufmann Online, please allow up to 5(five) working days for us to evaluate a claim.
  • Kaufmann Online expressly disclaims all other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose.

5. Electronic Communications

When you (“Client”) visits Kaufmann Online or sends e-mails to Hinterland t/a Agrinet Pty Ltd (hereinafter referred to as “Kaufmann Online”), you consent to receive communications from Kaufmann Online, electronically and agrees that all agreements, notices, disclosures and other communications sent by Kaufmann Online, satisfies any legal requirements, including but not limited, to the requirement that such communications should be "in writing".

6. Limitations

  • No person, business, or website may link to any page on this site without the prior written permission of Kaufmann Online. No person, business, or website may use any technology to search and gain any information from this site without the prior written permission of Kaufmann Online. This may be requested by sending an email to enquiries@kaufmann-sa.co.za.
  • Kaufmann Online reserves the right to limit the sale of items offered on its website to any person (natural or legal) or geographic region or specific Kaufmann Online store. It may exercise this right on a case-by-case basis.
  • Kaufmann Online reserves the right to limit the quantities of any items that it may offer for sale.

7. Disclaimer

  • Neither Kaufmann Online nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Kaufmann Online makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error free.
  • This web has not been compiled or supplied to meet the Client's individual requirements. It is the sole responsibility of the Client to satisfy itself prior to entering into this agreement with Kaufmann Online that the service available from and through this website will meet the Client's individual requirements and be compatible with the Client's hardware and/or software.
  • Information, ideas, and opinions expressed on this site should not be regarded as professional advice or the official opinion of Kaufmann Online and Clients are encouraged to consult their representatives for advice.
  • This web site may contain information which is not is not always current. Such historical information is provided for reference purposes only. You further agree that it is your responsibility to monitor changes to our website. You agree that by utilizing the website after any changes were affected thereto indicate your acceptance of any such change.
  • Kaufmann Online makes every effort to display as accurately as possible the colours and images of the items offered on its website. However, it does not guarantee that display of any colour or image on the device you utilize will be accurate.
  • Kaufmann Online reserves the right to discontinue offering any item at any time.

8. Copyright notice

Unless otherwise noted, the contents of this site, including all text, graphics, icons, hyperlinks, designs video, and other visual material, and the selection, arrangement, and layout thereof are copyright of Kaufmann Online and all rights are reserved. Reproduction, downloading, or copying of any material from this site, in any form whatsoever will constitute a copyright infringement and will result in civil and criminal law penalties. All rights not expressly granted are reserved.

9. Disclaimer notice

The content on this Kaufmann Online website is proprietary to Kaufmann Online and only for general information and use. In particular, the content does not constitute any form of legal or other advice, recommendations, or arrangement by Kaufmann Online (which includes its divisions, affiliates, joint ventures, or departments) or its associated information providers, and is not intended to be relied upon by users in making (or refraining from making) any specific investment or other decisions. Appropriate expert advice should be obtained before making any such decision or using the information.

10. Stock Availability

  • Stock of all goods on offer are limited. Kaufmann Online shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available.
  • Kaufmann Online shall not attract any liability if stock is unavailable, and the unavailability is due to circumstances beyond Kaufmann Online’s control.

11. Costs

  • The price of each product is displayed with the product. Value-added tax is included in the price displayed with each product. The prices are subject to change without notice.
  • Kaufmann Online:
  • Reserves the right to refuse to accept and/or execute an order if the Client fails to timeously effect full payment of the purchase price.
  • Shall take all reasonable efforts to maintain the correct prices. However, should an error occur, and items are offered at incorrect prices, Kaufmann Online shall correct the price as soon as it becomes aware of the incorrect price, whereafter the items will be subject to the corrected price.

12. Agreements of Sale

  • Placing an item in a cart without completing the purchase cycle does not:
    • constitute an agreement of sale between Kaufmann Online and Clients cannot hold Kaufmann Online liable if such items are not in stock;
    • stock when the purchase cycle is completed later; and/or
    • Constitute an order for such an item; and
    • Kaufmann Online may remove such an item from the shopping cart if no stock is available.
  • An agreement of sale between Kaufmann Online and the Client in respect of any order placed by the Client shall only be concluded once Kaufmann Online has confirmed its acceptance of the order.
  • If any terms and conditions are specifically indicated as being applicable to any item offered for sale, the agreement of sale in respect of such item also includes and is subject to such terms and conditions.

13. Payment

  • Kaufmann Online is committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
  • Payment can be made for Kaufmann Products via the Payment Partner’s methods, which currently include:
    • Credit card;
    • Instant EFT;
  • Kaufmann Online will communicate with you via email regarding your order and payment.
  • Once you have selected one of the above payment methods, you will be directed to a link to a secured site for payment of the applicable purchase price for the Kaufmann Products 
  • Please note that Kaufmann Online does not have any access to your credit card information or payment information, nor does Kaufmann Online store any financial information.
  • You warrant and represent that it is your sole responsibility to ensure that any payments made, or payment details provided, are made or provided safely and securely and through the appropriate payment portal. Kaufmann Online will be held harmless against any and all damages you may incur through phishing, theft, or any such other scam or illegal activity, which you acknowledge are common risks of transacting online.

14. Delivery of Kaufmann Products

  • Kaufmann Online offers one method of delivery of Kaufmann Products to you, which is via courier anywhere in South Africa by utilising reputable couriers.
  • By purchasing a product through the Website, you agree to the shipping terms of the courier company at the time of the purchase.
  • All delivery fees will be quoted and charged at check out of the purchase.
  • All risk in respect of Kaufmann Products ordered by you will pass to you on your acceptance of the Kaufmann Products from the Courier.
  • Kaufmann Online endeavours to affect deliveries to main centres within 2-3 business days, to regional areas within 5-7 business days.
  • Main centres are the areas within a 50km radius around each of the following cities: Bloemfontein; Durban; East London; George; Johannesburg; Kimberley; Nelspruit; Pretoria; Pietermaritzburg; Polokwane; Port Elizabeth and Richards Bay.
  • Any area outside of the 50km radius from a main centre is considered a regional area.
  • Note that Kaufmann Online only delivers within South Africa. Any cross-border delivery must be arranged by the client at its cost.
  • Kaufmann Online shall not be liable for any delay in delivery of an item purchased where such a delay is due to circumstances outside the control of Kaufmann Online.

15. Inspection of goods

It is the Client's responsibility to ensure that there is an accountable person at the delivery address to inspect and sign for the goods. We cannot accept liability for damages or errors if goods have been fitted and assembled or if the Client has had the goods in his/her possession for more than 7 (seven) days. Please ensure that you keep the original packaging in case you have any reason to return your purchases to Kaufmann Online.

16. Returns

  • All returns are subject to Kaufmann Online’s Terms and Conditions.
  • Warranty returns: For warranty returns see point 4 of these Terms and Conditions.
  • Non-warranty returns: You may return your Kaufmann product/s within 30 (thirty) days of purchase.

Users should follow the following steps for non-warranty returns

Step 1

Submit your return request by sending the following information to Kaufmann via email to returns@kaufmann-sa.co.za.

  • order number.
  • description of product/s for return.
  • product/s condition (unopened/opened/damaged).
  • reason for return; and
  • address at which the courier may collect the return package.

Step 2

Upon receipt of your return request, you will receive a confirmation email with the following information:

  • Return authorization number.
  • Return and shipping instructions.

Step 3

Mark the outside of your return package with your return authorization number by writing “Kaufmann Online Return.

  • Insert return authorization number and follow the instructions in your confirmation email for Kaufmann to arrange the collection of your return product/s.
  • Once Kaufmann receives your return package the returned product/s will be inspected for approval.
  • ALL RETURNED PRODUCTS MUST BE IN A CLEAN, UNUSED, ORIGINAL, RE-SALEABLE CONDITION, IN ORIGINAL UNDAMAGED PACKAGING, AND THE ORIGINAL LABEL/HANGTAG MUST NOT BE REMOVED.
  • There are no charges for returns, however, you are responsible for return shipping fees if a return is made on a promotional product such as sales.
  • When returning products purchased directly from our online store, there is no option for exchange, all approved returns may be refunded only. Should you wish to exchange, please revisit our store to purchase your desired product upon receipt of your refund.
  • If your return is approved, Kaufmann Online will refund you the purchase price of the returned Kaufmann product/s within 14 (fourteen) working days of approval.
  • Original shipping fees are non-refundable.
  • Refunds will not be processed if the returned product/s is not in a clean, unused, original, re-saleable condition, in original undamaged packaging, with the original label/hangtag attached.
  • Please note that under no circumstances can Kaufmann Online accept any responsibility or liability for late returns.

17. Privacy

  • Kaufmann Online shall take all reasonable steps to protect the personal information of Clients.
  • Kaufmann Online may electronically collect, store and use the following personal information of Clients:
    • Name and surname
    • Address
    • Contact details
    • IP address
    • Email address
    • Banking details
    • Banking card details
  • All personal information collected is subject to all relevant South African privacy legislation and shall be dealt with in terms of such legislation and the Senwes Group Privacy Policy which may be accessed at https://www.senwes.co.za/policies/privacy.
  • Kaufmann Online collects stores and uses the above-mentioned information for the following purposes:
    • For purpose of identifying the Client when he/she accesses the Kaufmann Online website;
    • Subject to the Client's consent, inform the Client of facts relating to his/her access and use of the Kaufmann Online website;
    • Subject to the Client's consent, inform the Client about competitions and special offers offered by Kaufmann Online.
    • To verify the identity of the Client when transacting with Kaufmann Online.
    • To ensure that the goods are received by the addressee.
  • The information detailed above is provided voluntarily by the Client. Kaufmann Online may collect, maintain, save, compile and share any information collected from Clients, subject to the following provisions:
    • Kaufmann Online may share personal information and/or use 'cookies' that track website preferences for targeted advertising on platforms like Facebook and Instagram. This includes, but is not limited to, the installation of a Meta Pixel and the use of cookies for services such as Google Analytics and Google Ads. These technologies enhance measurement services, improve user experience, and enable targeted advertising.
    • Kaufmann Online shall disclose information without the Client's consent only through due legal process; and
    • Kaufmann Online owns and retains all rights to the non-personal statistical information collected and compiled by Kaufmann Online.

18. Errors, inaccuracies and omissions

It may happen that information on our website contains typographical errors, inaccuracies or omissions which may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. Kaufmann Online reserves the right to, at any time and without prior notice, to correct any errors, inaccuracies or omissions, and update any inaccurate information.

19. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these Conditions, such severance shall not affect the validity and enforceability of any other remaining provisions.

20. Termination

  • All obligations and/or liabilities of the parties incurred prior to termination of any agreement concluded on the website subject to these Conditions shall survive the termination of the agreement for all purposes.
  • These Conditions are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to be bound by these Conditions, you terminate your registration with Kaufmann Online to utilize the website or when you cease to use the website.
  • Kaufmann Online may, in its sole discretion, and if you, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

21. Waiver, Entire agreement and Variation

  • The failure of us to exercise or enforce any right or provision of these Conditions shall not constitute a waiver of such right or provision.
  • These Conditions and any policies or rules included on this site or in relation to the Conditions constitute the entire agreement and understanding between you and Kaufmann Online and govern your use of the website. No undertaking, agreement, warranty, proposals or any similar action shall have any force or effect unless it is specifically included herein.
  • Only Kaufmann Online is permitted to vary these Conditions. Such variations shall only become effective once Kaufmann Online has published the amended conditions on the website.

22. Governing law and Jurisdiction

  • These Conditions and any sale agreements which may result therefrom shall be governed by and construed in accordance with the laws of South Africa.
  • South African courts shall have exclusive jurisdiction in respect of any dispute that may result or flow from these Conditions or any related sale agreement.

23. General

  • Kaufmann Online may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the User’s right to use the Website or any of its contents subject to us processing any orders then already made by you.
  • You may not cede, assign, or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.
  • Any failure on the part of you or Kaufmann Online to enforce any right in terms hereof shall not constitute a waiver of that right.
  • If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
  • No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
  • No indulgence, extension of time, relaxation, or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
  • These Terms and Conditions contain the whole agreement between you and Kaufmann Online, and no other warranty or undertaking is valid, unless contained in this document between the parties.

Support & Customer Queries


Our customer support department contact details.


Phone: +27 012 657 2222

Email: enquiries@kaufmann-sa.co.za

Address: Agrinet, 111 Sterling Road, Samrand, Gauteng, 0157